Frequently Asked Questions
- How do I qualify for a group plan?
In order to qualify for a GeoBlue Voyager group plan, travelers must meet the eligibility criteria and 5 or more travelers must be enrolling in the plan.
- Are group rates lower than rates offered to individuals?
Yes. Group enrollees qualify for a rate 10% lower than standard rates.
- What is the minimum and maximum trip length?
A trip can be as shore as 1 day or as long as 182 days. The minimum group charge assessed is 7 days.
- Can I start the enrollment process and complete it later?
After running a quote and starting the enrollment process, you are able to save your progress and come back later. You will be asked to choose a user name and password so you can login securely to complete the process at a later time.
- What information is required at the time of enrollment?
There are three parts to the enrollment process:
A. Quote and Select a plan*
B. Submit the Group Enrollment form
C. Submit the Enrollment Information for all Travelers
In order to submit the Group Enrollment Form you will need the following information: contact name, organization (if applicable), phone number, email address, mailing address, trip dates, travel destination(s) and trip purpose.
After submitting the Group Enrollment form, you have the ability to submit the Traveler Enrollment information using one of the following methods.
Complete the "Enrollment Upload" on our site (recommended for 10 or more travelers)
Submit the "Manual Enrollment" detail for each traveler
Email a complete Enrollment File to email@example.com
*NOTE: you can choose to bypass quoting and proceed directly to enrollment.
- What methods of payment are accepted?
Premiums can be made by a major credit card or by check.
If paying by check, you must email your completed Enrollment File to firstname.lastname@example.org. Enrollments cannot be processed in our system until proof of payment is received. Please mail your check immediately after submitting your Enrollment File.
A single check for all travelers should be made payable to "Worldwide Insurance Services" and mailed to:
Worldwide Insurance Services
c/o Travel Enrollment
933 First Avenue
King of Prussia, PA 19406
In situations in which a group is departing in the next few days, we will accept a faxed photocopy of a check as proof of payment. Faxed checks should be sent to 610-293-3529.
- How are medical evacuation decisions made?
The evacuation benefits pays for a medical evacuation to the nearest hospital, appropriate medical facility or back to the U.S. Transporation must be by the most direct and economical route. All evacuations require written certification by the atending physician that the evacuation is medically necessary and must be approved by the Global health and Safety team.
- What is the COVID-19 coverage under this plan?
Click here for the latest information about plan coverage, cancellation, provider availability and other FAQs related to COVID-19.
- Are acts of terrorism covered under this plan?
Yes. The GeoBlue Voyager plan does not exclude illnesses or injuries related to terrorism or a terrorist act.
- How do I access participating medical providers outside the U.S. and avoid claim forms?
GeoBlue's Global Health and Safety services help members identify, access, and pay for quality healthcare all over the world. This includes a contracted community of elite providers in 190 countries. Members can access these carefully selected providers and arrange for the bills to be sent directly to GeoBlue. Please now, a member is responsible for their deductible at time of service, if applicable.
Direct billing can be requested by calling the assistance telephone number listed on your member ID card, or by emailing email@example.com.
A claims instruction page is available online and can be accessed by visiting the GeoBlue Voyager Claims page. Claim forms are downloadable from this section of the site.
- Will my pre-existing condition be covered under a GeoBlue Voyager Group plan?
Pre-existing medical conditions are treated differently depending upon the plan you have selected
GeoBlue Voyager Choice and Pre-existing Conditions
Benefits for pre-existing conditions are covered up to the policy maximum. Please see eligibility requirements
GeoBlue Voyager Essential and Pre-existing Conditions
Benefits are not available for any services received on or within 6 months after the Eligibility Date of an Insured person, if those services are related to a Pre-existing Condition as defined in the Definitions section of the Plan Description. This exclusion does not apply to a Newborn that is enrolled within 31 days of birth or a newly adopted child that is enrolled within 31 days from either the date of placement of the child in the home, or the date of the final decree of adoption.
This limitation does not apply to the Emergency Medical Transportation benefit, the Repatriation of Mortal Remains benefit and to the Emergency Family Travel Arrangements Benefit.
- Does this plan meet all Schengen Visa requirements?
Yes, GeoBlue plans meet all of the Schengen Visa requirements. If you will be traveling to any of the countries within the Schengen area and depending on your nationality, you may be required to show proof that your insurance plan has certain benefits. GeoBlue can provide you with a Visa letter that you can use as proof to show the consulate that your policy meets all the Schengen visa requirements. The Visa letter contains all the specific wording the consulate is looking for.
The countries within the Schengen area requiring a short-stay visa and proof of insurance include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France and Monaco, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. See the most current list of countries within the Schengen area and find out which nationalities require a visa and Schengen travel health insurance.
- What is the difference between this plan and the other Voyager option?
To view the differences between Voyager Essential and Voyager Choice please see the product comparison grid.
- Who is the provider for rendering the telemedicine service?
We have partnered with the global telemedicine leader, Teladoc Health (formerly Advance Medical) to provide our members with compliant remote doctor consultations, starting January 2020.
- What services are provided under the telemedicine offering?
Members can receive medical guidance, diagnosis (if the necessary medical information is provided), and a treatment/prescription (when legally possible and available). They can also inquire with the doctor about a suggested treatment. Diagnosis and treatment will require that the provider receive the appropriate clinical information.
Additionally, it should be noted there may be limitations regarding the type of care that can be provided through telemedicine as opposed to a traditional face to face visit. Furthermore, there may be local governmental restrictions regarding prescriptions and the ability to prescribe medication will depend on the local laws and the licensure of the medical practitioner.
Telemedicine is not appropriate for emergency situations and should only be used for minor acute medical conditions.
- What is the size of the telemedicine network?
Teladoc Health has over 3,500 doctors in their network located worldwide. There are approximately 450 doctors licensed around the globe and over 3,100 healthcare professionals covering all 50 states in the US. All doctors are actively practicing medicine in a traditional office setting as well as remotely. In some countries, the doctors are employed by Teladoc Health and some countries they are contracted, but all have gone thru Advance Medical's training process and protocols.
- How do I read the fine print?